The Google Apps Outage on Jan. 24 – Why Google is still great, but you NEED backup

Monday, January 27th, 2014


Friday January 24, 10% of all Google Apps users experienced an hour of downtime, and many more had service interruptions for at least 30 minutes.

This is not the first time GMail, Drive, or even good old Postini, have been out for minutes or hours. In 2013 we blogged and tweeted a number of these events, plus we saw similar interruptions happen to Salesforce.com and Microsoft Office 365 as well.

I’ve said it many times, I think these services are doing a great job. For the license fees charged, the features delivered are amazing. But, they never promised any of us customers that the services would never ever be unavailable because of errors. If you have a 100.0% uptime guarantee from any SaaS vendor, I’d sure like to read it!

So we all know outages happen. This time, users were stranded without access to potentially business critical data for about an hour. What if next time, the outage is 4 hours? 8? 40? At what point does this begin to hurt, really hurt, your organization?

Cloudfinder is not a substitute office solution, you can’t select an email or a document and edit it within Cloudfinder (at least not yet), but you CAN find and export the most urgently needed data very quickly. This way you can get it into locally installed software (e.g. OpenOffice) and keep working immediately.

You can also, of course take the opportunity to quickly sign up for and push data to a second SaaS solution, straight from the Cloudfinder backup for a Google Apps account to an Office 365 account, or vice versa. I hope you never have to consider this course of action in a hurry because of service interruptions. But if you do find yourself in that situation, I know you will be much better off with a Cloudfinder backup in place, than without one.


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